How to Withdraw Funds
If your wallet balance has funds, you can submit a withdrawal request. The process includes an administrator review for security purposes.
Step-by-Step Guide
- Open the Wallet section in your dashboard
- Click the "Withdraw" button
- Enter the withdrawal amount
- Confirm the request
After submitting the request, the funds are held on your balance until the review is complete.
Processing Steps
A withdrawal goes through several stages:
| Step | What happens |
|---|---|
| Request created | You submit a withdrawal request |
| Fund reservation | The amount is held on your balance but not yet deducted |
| Review | An administrator reviews the request |
| Approval | Funds are deducted from balance and sent to you |
| Rejection | If the request is rejected, funds are returned to your balance |
While the request is under review, the reserved funds are unavailable for other operations. The remaining balance (excluding the held amount) can be used as usual.
Withdrawal Request Statuses
| Status | Description |
|---|---|
| Pending | Request created, funds reserved |
| Processing | Administrator is reviewing the request |
| Success | Request approved, funds sent |
| Declined | Request rejected, funds returned to balance |
Processing Times
Withdrawal requests are reviewed by administrators. Processing time depends on the withdrawal method.
Possible Reasons for Rejection
A request may be rejected if:
- Recipient details are incorrect
- The withdrawal amount exceeds the allowed limit
- Suspicious activity is detected on the account
When rejected, the reserved funds are immediately returned to your balance. You can submit a new request after correcting the reason for rejection.
Some bonus funds may have withdrawal restrictions. They are intended for paying for services on the platform.
Where to Track Status
The withdrawal request status is displayed in the transaction history with the Outgoing type. You will also receive a notification when the request status changes.
Fees
A platform fee and a payment provider fee may apply to withdrawals. The exact fee amount is displayed when creating the request before confirmation. In the transaction details, you will see a breakdown: withdrawal amount, platform fee, and provider fee.